What 81,000 people want from AI
Summary (EN)
Anthropic published findings from a large conversational study in which 80,508 Claude.ai users across 159 countries and 70 languages were interviewed about what they want from AI, what worries them, and how those views connect to their actual use. The company describes it as a large scale qualitative study conducted through Anthropic Interviewer, a version of Claude prompted to run structured but adaptive interviews. Rather than focusing on abstract scenarios about existential risk or long term transformation, the report centers on concrete user aspirations. Anthropic says the most common top level category was professional excellence, with 18.8% of respondents wanting AI to remove routine work so they could focus on higher value tasks. Other major themes included personal transformation, life management, time freedom, financial independence, societal transformation, entrepreneurship, learning, and creative expression. The report argues that many apparent productivity requests are actually downstream of more human goals such as spending time with family, reducing stress, or gaining autonomy. Anthropic also explains how it used Claude powered classifiers to categorize responses, extract representative quotes, and analyze themes while de identifying data. The practical significance of the release is that it provides one of the more data rich views yet of how current users frame AI value, suggesting that demand is not limited to workplace efficiency. Instead, users articulate a broader market for systems that reduce cognitive overhead, increase flexibility, and act as an adaptive support layer across work, learning, health, and everyday life.
Summary (ZH)
Anthropic 发布了一项大规模对话研究结果，基于 80,508 名 Claude.ai 用户在 159 个国家、70 种语言中的访谈数据，系统梳理了人们希望 AI 带来什么、担心什么，以及这些看法与他们真实使用经验之间的关系。Anthropic 将其描述为一项超大规模定性研究，访谈由 Anthropic Interviewer 执行，这是一种经过专门提示设计、能够在固定问题框架下进行自适应追问的 Claude 版本。与许多围绕 AI 风险或长期未来的宏观讨论不同，这份报告强调的是用户日常而具体的期待。Anthropic 表示，占比最高的一级需求类别是“职业卓越”，约 18.8% 的受访者希望 AI 帮助他们承担重复事务，从而将精力转向更高价值的工作。其他主要主题还包括个人成长、生活管理、时间自由、财务独立、社会转型、创业、学习成长和创意表达。报告指出，看似是“提升效率”的诉求，很多本质上是为了获得更高质量的家庭时间、更低的精神负担，或者更多自主空间。Anthropic 还说明，其使用 Claude 驱动的分类器对回答进行主题归类、代表性引语提取和结构化分析，并在研究过程中完成去标识化处理。这项发布的重要意义在于，它提供了当前用户如何定义 AI 价值的高密度实证视角，显示市场需求并不局限于办公提效，而是指向覆盖工作、学习、健康与日常生活的更广泛支持型智能系统。
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